Review request automation works best when it feels like a natural part of the customer journey. It should be timely, respectful and easy to act on.
Start with the right moment
Ask after the value has been delivered, not before the customer has had a chance to experience the service. Good timing improves response rates and protects the relationship.
Keep the message human
A good request is short, specific and grateful. It should explain why the review matters and make the next step simple.
Use sensible limits
Automation should not keep chasing people indefinitely. Use clear stop rules, avoid duplicate requests and give customers space to respond in their own time.
Make review requests easier to manage
Explore our Review Management approach for practical review journeys.
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